Shipping policy
We support global shipping. If you live in a remote area, your parcel may be forwarded to a local courier service. This will appear on your tracking form as a delivery event, and the order should be successfully delivered to you within 24 hours.
Same day shipping on orders received Monday through Friday until 12:00pm UTC+8 for stocked items. Orders placed after the respective cutoff times, shipped the next business day (Monday through Friday).
Shipping Questions:
1. What kind of shipping methods do you offer?
We offer our customers two types of shipping methods: The standard shipping method and the rush shipping method.
| Shipping Method | Destination | Processing Time | Shipping Time | Shipping fee |
|---|---|---|---|---|
| Standard shipping |
|
1-2 working days |
|
$10 |
| Rush shipping |
|
1-2 working days |
|
$15 |
We offer FREE Shipping on orders over $49.99.
2. How do I get the tracking information for my order?
After your order have been sent out, we will send you an email with the tracking information within 48 hours. If you have any questions about the shipping, please contact our customer service: routerbitmall@outlook.com.
3. How do I use the tracking number to track my order?
The shipping company's site with the tracking number will be included in our email. Here we have listed some of the addresses of our freight partners:
DHL:
https://www.dhl.com/en/express/tracking.html
TNT:
https://www.tnt.com/express/en_us/site/tracking.html
UPS:
https://www.ups.com/WebTracking/track
All in tracking platform:
https://www.17track.net/en
Notices:
1. In some cases, there will be VAT (Value Added Tax), other taxes, customs and/or duty fees levied by your destination country. These additional charges are not included and are the responsibility of the recipient. We cannot determine the charges since customs and taxation policies vary widely from country to country. Please contact your local customs office if you have any questions. We do not refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. Delivery time of orders can be extended by delivery service for indefinite period for reasons beyond our control.
Customs clearance procedures may be required; under these circumstances, delays may occur, which will affect our original delivery time. Delivery time of orders can be extended by delivery service for indefinite period for reasons beyond our control.
2. We do not accept P.O. BOX or APO addresses, logistics companies refuse to deliver, and your order is easily lost. If you insist on using the P.O. BOX address, no matter what kind of shipping cost you pay, it will take more than 15 days to receive the goods.
3. "Working days" are Monday-Friday excluding holidays.
4. The shipping time may vary depending on your destination, although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.